Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful luxurious design. 3 weeks shipping.
Good and beautiful arrived in 21 days ..
Identical to the picture
The clock correspond to the description, in the kit there was a key for adjustment, the number of links was reduced without problems. The watch is enough style for such a price. Arrived about 2 weeks before Yaroslavl.
It's okay, it's fine. Perhaps I will have to adjust the links of the strap, I'm too big
And ten Watch. arrived ahead of time. Thank you.
Very fast delivery
send fast and recived on just 18 days soooo mush nice
The clock is very beautiful, correspond to the description, heavy, packed well, the watch itself in the film with the instruction, took for a gift. The store sent quickly, but went for a long, almost a month, but still came a little earlier than the declared deadline. Seller, I recommend it.
Arrival in 27 days... Products well as is marked
envío en 7 días, muy bonito aunque algo pesado, a ver si dura...
Very nice watch. Everything works. I 've had it for 15 days and everything's fine. At the time it works well. No need to change it. The watch makes its weight which is in my opinion guarantee of quality. The bracelet seemed light but it is solid. Purchase made without the box. Very very well packaged. There is the leaflet in English with. Fast shipping and receipt in 12 days as indicated by store. To see the life of the battery. I haven't dared to put her under the water yet, although she was splashed. Not only do I recommend this purchase but also the seller.
I recommend the shop the store was fast Product conforms to the description
Fast delivery, excellent watch compared to price, recommend the store, thank you
Top very beautiful and very robust, recommend store and store
Hours, cool, correspond to the description. all functions are working. came in time. 20 days to Khabarovsk.
Very good product excellent quality, I arrive before recommended deadline
It's very nice, the sphere is pretty big and it's kind of heavy but it's very cool.