We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are adorable!!! I bought 4 of them to give out as bridesmaid proposal gifts. They all loved the seashell ring holder. They are just as beautiful in person as they are in the pictures!!!
Very happy with my purchase. I loved the assorted colors and I was able to put necklaces,earrings, and some rings into each one of these. Very happy overall with the product
I ordered these boxes because I had some estate jewelry to gift. They were perfect for the necklaces. They made the presentation so much nicer than just a cardboard box.
These gift boxes are adorable and good quality. A little thin but the colors are vibrant and they make for great packaging. Highly recommend!
I was very pleased with this product. It gave a nice presentation to the necklace I had purchased. Much better than being on a necklace card when giving a gift.
This is quality on the level of what one would expect to receive in an actual upscale jewelry store!!! I was amazed!!!
I had bought some that fell apart in the past but these are well made and very attractive. They make the gift look much more expensive!
Not department store quality giftbox, but extremely nice for the price. Used to "pretty" up a gift that only came on a cardboard backer. Would order and use again.
Well constructed presentation box. Guaranteed to add luster to that jewelry gift. Very pleased with this purchase
I was very pleased with this box. I ordered 4 and all 4 were sturdy and made my gift necklaces look great!
Hmmm these look amazing. Well priced for what you get, but don't expect a box that comes with a 5000$ ring :P
Very nice boxes. Have ordered boxes from them before. Never disappointed. Well made, good value.
As described each box came in its own "box" carefully shipped excellent items at an excellent price!
My wife just loved it. Perfect color and amazing craftsmanship especially at such an affordable price.
The shell box covered to velour and is very pretty. It is a little difficult to open.
love these little boxes. When earrings don't come in a box these are perfect
Very small. Can't really hold a necklace unless it's a very light chain.
These are the ultimate In cases for jewelry! Love them and will order again!
I had purchased birthstone earrings for young girls... these were perfect!
Looks just like I expected. Made a gift of mine look very fancy :)
I love these for my kids gift boxes u can regift and re-use
Really cute, perfect for the little earrings I got for my nieces
Smaller than I thought but they will do what i need. They are cute
Exactly what was needed for gifting inherited Jewelry
I like them, they are exactly what I thought they’d be like