Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a very convenient tool! BUT READ THE INSTRUCTIONS BEFORE STARTING it really works easy if you follow them.
I watched loads of youtube reviews on it and decided to take the plunge. I got it today. Charged it for five hours and then got to work. To me, the device is not cumbersome or heavy the way some reviewers mentioned. Since I only wanted waves and not tight curls, I used the lowest heat at six seconds. My hair is fine and medium length. It only took me about fifteen minutes. I am so pleased! The battery appears to still have a full charge based on the icon but I guess I’ll see the next time I use it if the bars are reduced any. If you’re on the fence, get off and order this!!
I absolutely love that it charges making it cordless so I can take it to work and curl my hair before a meeting or even for touch ups. I've been on the hunt for a curling wand or iron or device that makes curling easy, achieves amazing looking curls, and helps me look super cute in minimal amount of time and this one does it. My mom saw me using mine and wanted one so I ordered her one for a early Mother's Day Gift.
I like the concept of automatic feeding of hair to this curler. I bought this for my 10yr daughter who like to curl her hair and she absolutely love it. The curling process is easy because you just put enough strands of your hair in the barrel and it will automatically feed and what you need to do is press the button and wait then voila! One full charge gives you enough battery to curl all your hair and it is very portable which is a great feature. The only thing I want to improve is to have an option of feeding more volume of hair strands so it can curl all your hair faster. Overall, this is a good product and I will highly recommend it to my family and friends.
My hair took 8 minutes to do. From start to finish. I had never used the device before and I thought I should time it. I did. I brushed my hair out, then separated it into sections using the clip. And in 8 minutes it was literal perfection. Pay attention to the temp settings and set according to what type of hair you have. I have fine hair but tons of it, so I set it at a medium level. The curls almost come out steamed - they look so shiny!
Pros: - you won’t burn yourself because the heating mechanism is inside (still use caution though!) - rechargeable, no tangled cords - lightweight - adjustable heat - adjustable direction (left or right) - nice design - machine does the curling for you Cons: - could have included images of how to use curling iron.. I wasn’t sure where to put my hair at first and how much hair to “feed” the machine / also great if they could include a video demo on this page - instruction manual could use improvement, did not really understand some of the directions
I have fine thin wavy medium length hair. I'm not the savviest when it comes to complicated devices, and this really shouldn't be one of them. But, when I'm looking in the mirror, trying to figure out how to get my unwieldy hair into the opening of this curler correctly, I just get lost. Plus, some of my hair is just not the length that this device is best suited for. I was able to get a few strands in the curler, and they came out with some cute spiral curls. I wish I had been able to get closer to my scalp, but that was impossible. When you change sides, you have to flip the curler upside down for the curls to go in the opposite direction. If your hair is a bit wild, and you are not great at doing precision tasks in the mirror that you have to do backward, you may the same problems with this curler as I did. I think this is meant for someone with straight hair, that is at least 10 to 12 inches long. If you have thick hair, it is going to take a bit of time to do your entire head, if that is your goal. You can only take very small sections of hair at a time. My best suggestion for the use of this curler would be for doing someone else's hair, a little girl's maybe. One where you can't get turned around, you have full control and are less likely for a tangling accident to occur. I will say that it does curl my hair. I just cannot seem to work with it and it is not meant for my type of hair, or brain. It's way too much trouble and aggravation for far too little, if any, payoff. 4 stars ✨ If you are going to be using this on someone else, or the right hair type, I think it would work ok.
This is a really cool innovative device. It was tricky to achieve the curls that I wanted on my hair, but I think it would work well on shorter hair. Or would be great for small touch ups on the go.
This product is very easy to use. I don’t know how to do hair Very well but I was able to get a cute style in a short amount of time.
Very good product! Does well its function. I liked 100%, highly recommended!
The item is OK, well packed though the box was a little hit, and put it in operation and it seems to work well, good store, thanks!
All perfect, super fast delivery. Leave some beautiful curls, I recommend.
I am so excited about this. A curling iron that I can charge with a USB cable to power!! Perfect for travel, I no longer need to carry converters.
Perfect, it works perfectly I am delighted. I recommend it
Easy to use and curls stay/last. Reordering a second one for my Mother.
Amazing, it really surprised me. My hair is very straight and curling has always been hell and they didn't last. With this machine it's simple and very fast and I 've lasted days. Only paste, the battery consumes fast and if you have a lot of hair, it ends up hurting the arm a little bit of holding the curler.
AMAZING
All curling irons never work for me because I have really long hair and this one was so perfect!!
All perfect, super fast delivery. beautiful curls, I recommend.
This curler is cute, nice color and design. It is cordless and charged by USB, which is really convenient. It has multiple time and heat settings to choose from, for getting different curl results and different hair types. It is ergonomic, very comfortable to hold in hand. This wand is so portable to be taken to anywhere you go, such a wonderful beauty tool keeping you stylish all the time!
? The Good ?
• Portable waves/ curls anywhere (!!!)
• Easy to learn
• One handed hairstyling
• No snags (!!)
• Outside stays completely cool
? The Not-So-Good ?
• Poor battery life
• Inconsistent results
• Must use very small sections
RESULTS | I used on my long, fine, frizzy hair that holds a curl reasonably well. I was able to achieve some curls as shown in the after photo, but it took quite a few redos of curling the same strands over because the initial curl either had a a flattened end or was more wavy then a curl. This is very easy to achieve waves with. Curls are a little bit more tricky, at least for long hair. I think this would be great for someone with short hair.
I got this for my wife and niece for curling their hair while traveling and it does not disappoint. It is a slight learning curve but once you figure out how to use it, it is great. We did have to watch some video tutorials to figure it out. Basically, you set the temperature to your desired temperature on the handle (there are three settings). Wait a few minutes for it to warm up and then you're good to go. You grab a strand of hair, the smaller the strand the better it curls in my opinion, and put the hair in the curler at the top of your hair strand closest to the scalp. You hold in the main button and it will pull your strand of hair in, wrapping it around the barrel on the inside. It will then start beeping to countdown the time that you also set on the handle. My wife has thick hair so I did it on the hottest setting and the longest timer setting. If you do it once it will give a beach like wave. If you push the button again without removing your hair and let the cycle repeat itself, it will do a nice tight curl. When you are done you just pull down on the curler and your hair comes right out. It does take a little longer than using a regular curling iron, but it has the benefit that it is cordless and can be used in the car or where there is no electricity available, and it is really hard to burn yourself because the outside stays cool and only the inside heats up so I feel safer using this on my nieces hair incase she moves. It also is rechargeable and comes with a usb cord. It lasts about an hour per charge and takes about 25 minutes to do my wifes long hair, but it depends on your hair length and the settings that you chose.
Super happy with the product!! Never had such a great curler! Good quality, cute design and fast shipping. Thanks to the seller, highly recommended!
This product is amazing. I've tried the curler among many others and I simply can't get the trick to curling my hair. I'm very uncoordinated with my hands and this worked so easily. Cordless is a huge bonus too!
I have long, thick hair that regular curling irons really don't work too well with. But this one is the bomb it actually curled my hair & it is easy to use once you read the directions. My 9 year old niece curled my hair last night. I loooovvveeeee it!
This thing is a freaking life saver. I have struggled with everything under the sun. From a straightener, to a curling iron, to the wand, to foam rollers, to a weird looking curling thing that just tangled and caught my hair. I read the instructions once and it was enough to give me the basics. I have mid back length hair and it curled it in 30 seconds or less. I loved the option and hint it gave you to curl L on the right side and R on the life and then it even has an option of mixed curls. If you are hair illiterate like myself, this thing is a major life saver!!