Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo.
Very good vintage console. Works perfectly. An incredible number of games. Arrival with a little delay, but I recommend the store.
great console. its not lagging in any way. supermario is part of the delivery. you can go back to menu or exit game easily you dont need to reset the device.
work great tons of games old school games , would buy again , may buy upgraded version
The product came in, it works perfectly, as described, very satisfied with the purchase, I recommend the store.
Very good
Very good, only in my opinion is missing some classic games does not have the super Mario of snes, otherwise everything is fine
very fast shipping, No lag in the game,good,thank u
I'm giving 5 stars because the product is working, arrived in good condition and the delivery was fast! However, the second player option for PS1 games doesn't work, you can only play alone. While most games allow you to add a second player, this feature is not available for PS1 games
Great
Many people complain that the game doesn't play and it just gives them a "loading" message on the TV screen. In order for it to play, you must first connect the cables to the TV while it is turned off and then turn it on to play,just that!Have fun!
Excelente
There are a TON of games on this thing. Many are not in English, and many other i have never heard of and after trying a few, I know why. that being said, there are some solid offerings. Street Fighter, Samurai Showdown along with a lor of SNK and NEO GEO classics. To be honest there is more junk on here than good stuff, but what is here is enough to add great value. It works on any TV with USB and HDMI, just plug and go. The emulator is not the best but it foes have some good features. All in all, great unit especially at this price point.
I love it
Arrived sooner than agreed excellent! It turned on and worked very well you will have to try it!
very good quality. More than 20,000 games including Arcade, GBC, GBA, PS1 etc.
Fast delivery, box delivered in perfect condition, to work properly. A lot of games as described.
Very good... remember the childhood games
Everything perfect works well, the only thing I thought that the image would be of more quality