We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Velmi pohodlné. Odpovida velikosti pracovních rilukavic 10
Nice pair of light gloves they seem to be warm against waterproof there I'm skeptical overall it's a good value for money, I was afraid for the size I have small hands my pretty thick, XL fits very well. I recommend
Gloves came very quickly. I didn't even expect it. Quality norms. My size. The touch is more or less responded to. I recommend the store.
They are just what is announced
Thanks for the fast shipment, the quality is good and warm
Very quick arrive and material very soft
Delivery 2 weeks, size sole L! white letters are badly prikleny, but uncrettical! satisfied
Excellent sat on hand. I chose from the table (black), pink-slightly long fingers, although it's not gloves to blame, and my girl's foot is like this)
I take it not the first time. Touch with the phone works, not as clearly as I would like, but it works. I drive in neither in winter on the bike of Kazakhstan in Almaty to-10, cool but bearable. The material is covered with fleece.
Nice gloves. The size took the maximum XL. Well sat down. Even perfect. The sensor on the phone reacts well to the fingers. Recommend. Quality is good. I roll off the season for cross-country skiing and add a review.
Gloves in size, quality is good, Let's see how they will be worn
Fast delivery, 16 days went by to Poland. Gloves of good quality, inside thin fleece. Threads do not stick out. The size corresponds to the real, not small.
Look good sin that are small for anyone who has a hand a little wide advice to take a XL not the l
I recommend this product OTL, gloves, fast shipment and delivery, store and product