Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been shopping around for a makeup/mask headband for awhile. Everyone that looked super cute was way too small for my head. After reading reviews on this one, I felt confident in purchasing it! It's super soft and adorable as well! It holds all my hair back well and doesn't leave me with a headache after just a few minutes! I'd recommend this for anyone worried about the sizing being too small: It's perfect for all sizes!
A little hard to get over my head with my hair tie but the headband stays on my head very well unlike other ones I’ve tried. If you need a headband that works and doesn’t slide back instantly this one has not slid back yet and I’ve been wearing it for about 5 minutes and I’ve moved my head plenty to see if it will slide and it stays put yay I love it (so does my doggo)
I am obsessed with this headband! I desperately needed a new headband to hold my hair back during face wash and makeup applications in the morning and evenings. It stays in place, yet is so comfortable. I ran it through the wash with my delicates in a garment bag and it held up really well. It's as good as new.
I love the looks of this and I love using it. It works well and it's adorable. But the other night I put it on and I heard something snap. The elastic ripped and now instead of it being like a band, it's about 2-3 inches wide and ruffled! When I put it on it looks weird. I wish the stitching was better reinforced.
Wanted something to hold my hair back when washing my face, doing masks or applying my makeup. Saw this, loved the design so I got it. I use it almost every morning and night holds real well, looks and feels great
Super cute headband! The only reason I’m giving it 4 stars instead of 5 is because it is kind of tight on my head and will give me a headache if I wear it too long. I have a huge head though so maybe the headband isn’t to blame lol
I got this as a makeup headband. It is cute and seems to be well made. It is a soft terry material and looks the same as the photo online. It held up well to a gentle hand wash
So cute! Very comfortable! I wear this when I use an exfoliating facemask or clay mask. It keeps the hair off my face and from getting full of product. It works perfectly.
Love this. It keeps the hair out of my face when I'm doing my makeup. Comfortable and stretches. I thought it would have been small but it fits great.
I really want to love this headband. It is super cute and soft but it’s constantly sliding off of my head. I wish it had some rubber grip on it or something.
This is a great addition to my face cleansing routine. I really like that my hair is no longer in my face while I am washing it or applying a messy mask.
The design is very pretty and cute. I like this because it's not too tight in my head so it doesn't hurt even if I am wearing it for long while doing my skin care routine
Great! Works I hot sun gardening to keep sweat off my face. Great to remove and apply makeup, and so stylish !
this is cute, but I can't get it on my average-sized head without ruining my bun or ponytail. It runs on the smaller side.
So cute and comfy i love it. I use it when im doing my makeup and when i put in face masks its perfect
these are super cute don't see myself wearing them but they look really cute on my 16 year old
I love it! Great material and super cute. Keeps my hair back when putting on or taking off makeup, or masking.
Love it...stays put, soft on my hair and doesn't leave little lint traces! Will be purchasing again!
This is SUPER cute! Good quality, and works perfectly! You definitely need to go grab one!
It’s so perfect, and it doesn’t slip, it holds back ALL my baby hairs, AND it’s super cute. Loves This!
Very cute and very soft. Got one for me and my daughter. We both love it and use it everyday.
So cute and love using it while doing my makeup or lounging around
Perfect size. Does exactly what I hoped for, keeps my hair off my face when washing
It’s so handy for taking make-up off & washing your face without getting your hair wet!
I use this to hold hair back when I wash my face. It is exactly what I was looking for.