Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
quick delivery, take one size bigger than they fit perfectly
Everything is super) the store is good, and came quickly!
IT S AMAZING! SO LIGHT! NICE COLOR AND QUALITY) SHIPPING.less than 2 weeks, good comunication with store.
The shade is more pink than in the store's photo. In general, satisfied, the size 10.5 perfectly approached our 43. Husband and cat are happy :) Reached in 2.5 weeks
Good sneakers, comfortable, the size corresponds to the claimed. The sole is good spring
Very stylish, look expensive The dimension table is correct. Description and photos correspond. Comfortable on the legs.
The sneakers are good. on my 37. Great. She gave her daughter. Recommend!
Normal sneakers, took the size bigger, thought small, but no-the sizes coincide with the description on the site
The same as the store's photo, soft and light. took his son, he was delighted. The size came on the size mesh. came quickly
The sneakers are light, soft. She took her own daughter. They're not small at all. I was afraid, although I read reviews that I need to take in size, and took a little more. But not critical. Fit on the wide leg. On the black small marriage-the tongue is poorly stitched, easily corrected, so the claim to the store did not make. It smells, but I think it will turn out.
Very comfortable, the color is slightly paler than in the photo, larger, on a wide nogu.8, 5 to Russian 39.5-40.0
Super, until the Urals 24 days. Very light and soft!!!
Excellent sneakers, but they turned out to be very large. In Russian 39 took 9
Sneakers Super! soft, light, comfortable! Of course, the narrow leg is wide, but it's not scary, it went into them, good cushioning, in general, I advise! At the foot of 26.5, the size approached. Thank you to the store for the sneakers and gift, nice)
Cool croses, comfortable, light. threads do not stick out, glue is not visible, there is no smell. At its 38 (24 cm) took a size of 7,5, a little freely.
They are very cool! On the Russian 38-39 ordered 25.5 cm, very good and comfortable. Super crosses! And by the way came in 9 days just
I ordered 22.05, came 17.06. Handsome chic for this money! My husband is happy!
The dimensional mesh is accurate, inside wide, free, breathable, comfortable. No smell. Quality sewing. Recommend!
Very steep croses, light, quality. For this price just a gun. Took on a foot of 24,5 cm, very slightly free, when walking very comfortable.
Great sneakers! Very light and comfortable, I was amazed at such quality. Too beautiful, I love
Excellent quality, I wear 37,5 - 38 are free, you can take a smaller size. For a full leg size in size model for men is perfect
Sneakers correspond to the description and photo. Looks neat. Strong smell, I hope, will fade.
They look very decent! Neatly Made. Nowhere is there glue or something sticking. Nothing weighs. This is straight very thin preton shoes. Confuses the sole-in terms of its composition. Very deep cutouts on the bottom-dirt will be clogged (this is such a minus from my point of view). In any case, money costs little, two seasons to relate and excellent.
It came very quickly, look great, with a size of 0,5 bulky, it was necessary to take 8 at 39. Seller recomedous
The sneakers are cool. Very light, practically weightless. Soft sole. Model on wide leg. The wear is very comfortable, soft. The leg does not sweat. The size corresponds to the store's grid. Delivery 2 weeks.