Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Merila on the foot with a ruler and I got 27 cm (according to our This is 41 size) but they turned out to be bolshimers-went 17 days-bought for 1200R, lace torn, came just in a package without a box-if it's important to anyone.
Excellent sneakers, very light and comfortable, chose the smallest size, but they are too big for 24,5, on the Russian 38 all as a photo, I recommend you do not regret
Sneakers are good, I'm much large, but there was no smaller size, but I really wanted such. The color matches the picture I did not get. Gift. 7.5 as 39.
Labai Faini kedukai Labai lengvi nesioju 40 Tai dydis atitiko
Very cool sneakers! Color as in the photo. At its 37,5 order 39, after reading reviews. I would like a smaller floor size. Sneakers on a wide leg. They were sewn to Moscow in 2 weeks. The store put 2 hair bands as a gift. Thank you)) I highly recommend the seller and sneakers)))
Size agrees exactly, super light and comfortable to wear
I have no reason to complain. The speakers are exactly the same as described. I ordered 26.5cm (42) which is usually my size but this has 31 cm though it has size tag of 42. I think it's not the store's problem, maybe I didn't mention that I am a woman and now this is Mens size. Again I made a mistake and probably bought 2 unaware. I will have to buy again from the seller, good communication, fast shipping and highly recommended. Thanks seller
Thank you very much, it's more good than crumbs. All the good!
Thank you very much krasovki very good. 10 days delivery. Also put a gift.
I didn't, but I got the money back. Sorry of course,
Hi there! Got croses at last. Went well for a very long time. Two months even more. On the dimensional grid took 0,5 more than its own. It came perfectly. very light practical. Feet do not sweat in them. Laces are long. Sole foam. Only for summer
I had to order 7.5 due to it being the smallest size available. I usually wear a 7 in women and this size ended up fitting a but loose but good with thick socks and laces tightened up. Wore for about 5 hours and they were pretty comfortable. Better than expected. Would order again. Ordered 9/30 and received 10/27 to California USA
Sneakers are very cool! The size approached perfectly, on my 40)) very soft) took for training in the Hall) also put a gift! Seller respect)
Awesome sneakers! One in one as in the photo. At 38 full leg ordered 39, freely sit, it was possible and 38 boldly take. Soft, light)
Sneakers are just fire. I wear 39 size. Approached as poured. The store Thank you very much.
Really beautiful ונראה מצויין
Very quickly to Moscow! Even before the deadline... The size approached idially, the daughter is happy! To the store Thank you very much! And for the gift.
Очень крутые! Размер подошёл на мой 38,5 ! Удобные !
They are just perfect, came earlier that expected. I love them, they are just so comfy and cute
Thank you, perfect. Boty uz mam dru he a jsou luxusni lehké a vzdušné. Doporučuji i prodejce zasila velice rychle a přijdou jako balík.
Хорошие кроссовки. На длину ступни 24,6 и широкую ногу сели хорошо. Чуток свободно, но если бы взяла на размер меньше - палец уже упирался бы.
Был грязный шнурок. В остальном все хорошо! Очень понравились Размер точный. 39 европейский= 8.5
Клёвые кроссы. Тонкие. Из ткани. Сын доволен. Трек отслеживается. Пришли быстро.
Спасибо большое!!!
Отличные кроссовки! Практически невесомые. До Москвы доставили за неполные две недели! Качество превосходное. Запаха нет.