Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery, good quality :)
Fits well on my phone
Like the picture! In case of iPhone 7 at least the symbol of Apple is only a little close too "door" camera.
Great case. I did not communicate with the store. It's been three weeks.
I recommend the store, sent quickly, it came before the deadline. Cover quality.
Ordered 05.12.20, took 23.12.20. Quality is good. Thank you.
Parfait
The parcel reached Poltava, Ukraine for 15 days, the case is excellent, I recommend the store)))
The cover came in 1,5 months. appearance presentable. Holes for buttons match, Press easily, the camera lock perfectly protects and closes. Touch pleasant, does not slip. Recommend!)
Covers of this store-always quality, come quickly, models are not beaten! This is my favorite clothing store for phone!
The cover is excellent! At first I bought myself and my husband, the quality was appreciated. Now I ordered my mother!
Came to Minsk for about 3 weeks, excellent quality, the window for the camera is tight opens
Fast shipping. A good cover, corresponds to the description. Came without scuffs and scratches. The lid is not tight, it rides well. Thank you store!
Delivery is fast, good quality case, the color is bright red. Corresponds to the description.
I charm myself, rigid material from behind.
Hull received in 20 days only! Very nice
A cover of good quality. Sits tightly, neat and beautiful. I really like it. I advise everyone!
I liked the cover. Soft (velvet) comfortable, sat perfectly. Advise. The only and perhaps the smallest minus, is the "closing" of the camera. It's hard to move. And so very much even happy with the purchase. The color is gently peach, looks very nice. The matte cover is also soft, convenient to hold the phone. All buttons are well pressed, soft. Delivery also pleased, came quickly. Thank you!
All as in the description. I got there in a month. On the iPhone SE approached.
The cover is excellent. Came up. Seller recommend
The cover is a bomb, the camera closes well, a little tight is closing, there was a month from small to Kaliningrad
Beautiful color, pleasant to the touch. There is an unpleasant smell when it will fade (and whether I do not know at all.
The goods met expectations. Almost 2 months without one day went the goods to Ufa.
Super cover!!!
very satisfied, the case is good quality for the price would definitely recommend :)