Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These work great. Took them to the park and was able to purchase one large drink to be shared by everyone, The large drink was refillable so we all drank all day for one price. The cups are great but I found the tops can come off easy if they aren't on tight. I wasn't able to hang them from a belt hook like I hoped to but they collapse enough to fit into my purse. They worked great for us
This is my favorite travel cup! My disclaimer is that I'm not a coffee drinker and have never tried it with scalding drinks. This cup is useful to me when I don't have enough time to eat breakfast, so I put cereal and milk to eat on the go. It doesn't leak out the lid when sipped out of, it doesn't collapse too easily.
I am so glad I ordered these cups for travel, they came in handy for when you needed a quick drink from a water fountain or even using them in the hotel room. They are collapsible, so they do not take up any room in your carry-on or luggage. I would recommend these travel cups.
These are great portable cups for when we go on long walks in the heat. Super lightweight and easy to carry anywhere. We carry a big jug of ice water so these cups help everyone have a nice drink.
Love these collapsible cups for long drives! They don't take much space in one's bags and are a nice way to use fewer paper or plastic products when it comes to drinking water on the go.
It is washable, strong, and very strong. It does not tip over. The colors are very nice. I am carrying tree if them in my purse for drink, for ice cream and drink. It is very well made. I was looking for them for a long time.
I have not filled them to test the lid for leaks, but after my grandkids finish their drinks and I re-collapse them to toss back into the picnic basket, they have not leaked the drips left inside. They come out of the dishwasher perfectly. I like them - very useful!
It is a great set of lightweight collapsible travel cups. Very useful for amusement parks where you can get a family size drink and share. Would highly recomend
These are excellent for our dogs. They are easy to carry, and they don't leak. They are so much better than the old-fashioned expandable cups than usually leaked while using them.
I like the cups but not the lids. They are hard to remove and even harder to put back on. I gave up eventually and just put the cup in a small plastic bag.
These cups are perfect for taking kids to amusement parks where getting a small drink costs a small fortune!! Collapsible and easy to carry. Would definitely recommend!!
Bought these for a cupless race and these were great. The lid is tight; no spills even when there was a little left in the cup. Super small; easy to carry.
We bought these for our trip to Universal Studios. The came just as described and work well. Our kids can use them with no problems.
Avoids waste and the need to buy water. Fairly easy to store when collapsed. Soft sides can lead to inadvertently expelling liquids thru the top.
Good quality, lid fits tight and very compact. Perfect for a picnic or a hike into the woods. I like the lanyard that you can attach to anything.
Bought these to take to work to avoid using paper cups and also to take to give my dog water outside/on walks. happy so far, thank you! :)
I like these for our pool bag. I’m kids use them for water or goldfish snacks. These will be great in the future for soccer tournaments too
Definitely a space saver but sometimes difficult to get the lid firmly seated without cup collapsing.
I had similar when I grew up. Now my grandkids have them to carry and use when they need a drink.
Sturdy, convenient for your purse or wheelchair pouch. Nice cover, so after you use it, nothing spills.
A little smaller than expected but they are pretty much as described. Cute colors and the lids seem pretty strong.
Grandkids love them! Very convenient for dividing up one bottle of very expensive water at the airport.
I got this cup to travel and move around with. It is a great idea. And works great.
I purchased this to drink coffee while deer hunting. It was just what I needed.
I thought it would insulate heat a little better than it does, but it's not.