Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have a solid oak desk that is used to work from home. Started to have issues with the mouse dragging on the desk top and the grains in the desk causing pen issues when only one sheet of paper was being used. Researched desk pads for weeks and so glad we chose this one. Does not slide around on our desk, mouse works beautifully now. Still possible to poke through just one sheet of paper when writing but prefer a slightly soft surface over a hard one. Wish we would have gotten this ages ago.
This product came on time and was as described by the owner and I've enjoyed this piece thus far on my new desk set up. The mat is soft, resilient, and seems to hold up to writing on it quite well. I've had previous desk pads that the writing stays imprinted on for a little while and that's always made me a little unhappy. The black desk mat that I received is not a faded black, but a nice solid black with a nice leather simulation that isn't too deep to interfere with writing. Thanks!
Had ordered an inexpensive unit to get an idea of the size and use on my new office desk. Had then planned to purchase a nice leather desk pad. I like this one so much I will not replace it. It's functional, easy to clean, and best of all looks good on the desk. It's a keeper!
Overall it's a good quality desk pad for the money. It lays flat and fits well on my desk. Surface feels smooth and good to write on top of. The only imperfection was the circular spot, size of a dime on the picture. So far it seems to be durable and easy to clean, but not sure about the water resistance. Don't want to take the chance because it is artificial leather...
Overall it's a good quality desk pad for the money. It lays flat and fits well on my desk. Surface feels smooth and good to write on top of. The only imperfection was the circular spot, size of a dime on the picture. So far it seems to be durable and easy to clean, but not sure about the water resistance. Don't want to take the chance because it is artificial leather...
Product is nicely made, and the material seems durable. It covers the surface area needed well, and will work perfectly for it’s intended purpose. However, I’m not happy that the mat arrived folded in half in a box double it’s size. There was no reason it couldn’t have been laid flat inside the box. It’ll possible take some time and effort for it to de-crease and not have a hump down the middle to be a workable writing space.
This is ok for what it is. It is nothing like artificial leather nor does it have any softness to it. The softness comes from its flexibility rather than the comfort it provides (which is little). Why in the world do they cover the picture with a book in the middle? Well because they injection point for the plastic is right in the middle and it shows in the middle of the surface. Disappointing in that respect. Overall for the price, its ok.
First this product is a great size. Got it less for a computer mat and more for a craft mat to work and take pictures on. The size easily fits my mid size laptop and mouse with room to spare. The mat is thick and feels sturdy (heavy enough to hold itself down.
The mat comes in a awesome tube package that you can reuse. Also has a strap to hold the mat together rolled up to use if you want to travel with the mat.
Have no negatives.
It's a good desk pad/cover to protect your desk for those like me that are picky with everything but it has flaws it slides back and forth not really what you expect for the money also I had to flatten mine out by putting something on it the edge parts aren't fully flat.And also the end part that hold to the desk doesn't really stay in place it slides back and forth so you kinda gotta play with it.Its not a big deal but gets annoying having to place it back every time you move your hand to fast.Its good material feels good gives some character to your desk and looks good at the same time.Protects a good amount of space on the desk would recommend to those with ocd and that are super picky on scratches and other imperfections or to hide imperfections.
This is the perfect mat for summer. I've always had a glass desk, and was always searching for something to put down in the summer to prevent uncomfortable sticking to the desk. I didn't know these existed, so when I discovered the product I was super excited. The color and product are both perfect.
The front edge of my built in desk was chipping quite badly. I recently repainted and wanted something to protect the edge going forward. This is working well for me as it has a lip that covers the top of the edge and is large enough to protect the top of the desk where I use a 17" laptop. Happy with the purchase.
What I like: Matte black color (not shiny), good surface area to write on, lip on end of mat goes over desk edge to protect the edge. What I don't like: slips when you use it so I had to improvise and put a non slip protector circles on back to help with slipping- but still slips a bit. Overall: I would buy again and recommend but wish it had an anti slip back and came in a larger/ depth for a large desk.