Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality backpack.
This is the perfect backpack for my 17" laptop!
Considering this bag is replacing a 900$ backpack - and is up to the job... I am very happy with it. It has good division of the space and looks good even loaded near full capacity. Laptop compartment is large enough to hold my 15.6" ROG Zephyrus duo (quite a bulky 15.6"). Materials are high quality with very nice feel. including very pleasing elastics on the sides (bottle compartments). shoulder straps are almost great - they connect in a seemingly awkward angle (see picture in full load of how it puts strain on the zipper on the laptop compartment a little). Still - there is good reinforcement (see picture) for the shoulder straps so i believe that it will survive my abusive use. Zipper seems good enough to hold as well... Time will tell. only real complaint is that the middle compartment has only one zipper. would be much happier if it had two . Bottom line - for it's price - it is a true find. compares easily with backpacks that cost several times it's price and wins over most.
Nice backpack
The backpack looks great, the shape holds, the seams are sewn well. Delivery less than a month to Khabarovsk.
It's all on time. Qualitatively sewn. Seller respect
Quality product. Worth its price.
Thank you shop for the backpack! The goods came in 21 days, keeps track all the way. Quality is good
The parcel took 18 days to 16 regions. The backpack is made qualitatively, sewn well, all locks are working, roomy. The first impression is positive, as it will show itself in the process of operation, will show time. Seller well done)
Good quality backpack! I arrived quickly in three weeks!
The backpack is quite qualitatively made, but again I would not take it. In appearance cheap)
28.07-18.08 в Одессу. Отправили быстро. Рюкзак большой и вместительный. Несколько больших отделений. Все молнии и замки хорошо работают. Материал прочный. Товар хороший, продавца рекомендую.
отличный рюкзак, качество хорошее, очень вместительный, доставили быстро в Украину
заказала 30.07, в Белгороде забрала 19.08. хороший рюкзак, на вид добротный, надеюсь на два года хватит, чтобы как раз до выпуска из школы.
Качественная вещ. Немного есть запах. Посмотрим сколько прослужит. Ценник конечно завышен, на мой взгляд. Но... спасибо продавцу
The quality is good, I bought with the calculation that I would put a laptop, put it, but stick it in like a stocking, well, the truth is, it does not hang out inside. So quite. Came from China in 9 days.
I ordered my son a backpack to school, everything corresponds to the description, the sizes as everything indicates the store, the zippers work, it's all right. The goods arrived within 3 weeks in Moscow, packed very neatly, the goods are intact. Thank you very much for the quality goods!
Thank you for the product. it is sewn qualitatively. it smells a little but I think it will fade. I recommend.
The goods ordered 10.06.20. He arrived in Tyumen 4.07.20. The backpack is done nicely. I liked it! The store sent the next day. And he's a silent guy.
For a long time I chose a backpack for Ali, I made a choice for this company and model. I got what I wanted. It keeps the shape, and not like a rag cheap, tightly and qualitatively sewn, the locks are good. All straps and handles are dense and not prickly. For my age 35 years, just right. To work carry. satisfied, I advise.
Great backpack. It was long because of the Crown.
The backpack material is very dense, it is not a light raincoat, as in budget options, although on the top it does not pull: there is no plastic frame on the back, ie. The back is not solid, but slightly compacted. In general, I liked the product very much. Take it, don't regret it. And most importantly: Subscribe to the duck on the channel "school of the beginner Radio Amateur". Video Reviews of goods from China, electronics and more. Please, if the review was helpful. All health!