Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, durable
All OK) delivery Super!
Все супер , как на фото
Order came quickly
It's fine. Fast shipment, pretty fast delivery. Thank you!!
The goods came, the quality is decent, but it is necessary to work on packaging, the bubbles are small, you need at least a cardboard, it is sold during transportation...
Henna Yaka was served with pershom vicorestany)))
I got the case. The whole thing. In the case is placed a passport without cover and iPhone SE2. The cover closes securely and the water does not fall into it. Everything suits me. Product and store recommend.
Delivery 20 days. In the cover came a Red Note 10 pro in a silicone not a thick case, but all back to back. Tightness is, everything works. Quality is good.
Misleading chohol. The trails are great through the silence. IPhone 10 come in good, all
Normal cover, now the phone will not get wet. They just got here while they were there. I took for Xiaomi redmy notes 4x, but it's with a plastic bumper size 5.5. Will fit and more pipe.
Everything looks normal. Will test it soon. The arrival was fast
It came quickly. Packed well. And the function performs perfectly.
The case is most likely in Brisket, from the rain will definitely save, well, from falling into the water, but do not want to swim or dive under the water. Trust is not impressive. I used to have for smaller phones and was much better.
The cover came very quickly qualitatively good, checked in the water under the load does not leak recommend thanks
Arrived quite quickly, less than a month. All as in the description. I haven't tried it yet.
Delivery in Dnepr to new mail in 18 days. In appearance, the product corresponds to the description. After use, I will add a review.