Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Greatly Reduces external noise, comfortable, however using glasses, even the eye protectors at training advise order some gel pads with undercut rods glasses.
Arrived very fast, recommend the product and the store
Headphones came quickly enough. Visually everything is OK. Looks good. I haven't tested at the shooting range yet.
Delivery IML 3 days to Peter. Packed well, got it without damage. The headphone case is very good, the headphones with a soft touch coating. On the head sit well and tightly, do not press. In appearance, everything is done very soundly and qualitatively, on the strelbach has not yet checked. Completeness case, headphones, 3,5 wire for the phone, instruction in several languages + as a gift a small carabiner. Seller recommend.
price quality range is ok,don't expect something like a peltor or other XXX$ brand.sound amplification is pretty ok about 170%,noise cancellation not too shabby around 22dB but have yet to try it with live fire,3,5mm jack quality is poor but nevertheless you don't buy this for sound quality so if you're in the range/hunting/skeet shooting you can be listening to some tunes but keep in mind that sound amplification will be deactivated. thank you store
Look and work very well, in addition to occur with case, I am happy, no I was still on strzelnicy but have tested for garnkach kitchen :) well suppress sounds and great ściagają sound talking, for the price product sensational
Good headphones, work perfectly. Came to Minsk very quickly compared to other parcels.
The quality is very good, the box is crumpled, but the headphones are whole. The track was not tracked, learned about the delivery from the message from the store. The headphones work, the cable for the phone also works. It's great! Product and store recommend!!!
Product super top. The quality is great, tested with eletros home, stifled perfectly, and worked the electronic, still not tested on stand shooting, believe that will meet. His stuff is great quality, perfect finishes. One of the best products acquired HJ in there.
Delivery fast! Comfortable! the build quality and materials are good! At the maximum, a little bit of a fountain next to the electronics. Noise muffles well!
Aparantemente perfect, working 100%. Still not tested on stand. Bruno Gili in IG
Very good, perfect workmanship, not yet tested but looks good. Only need to improve the address label, little visible, was delivered in another number.
Very good quality product. Materials have a pleasant premium feel to them. Loud noizes are blocked, like gunshots or the lawnmower and ambiant noizes like speech are enhanced. Being able to use it with your phone is a nice bonus. Be careful though really snug fit.
Good quality, perfectly fit to the head. The sound is enhanced, I will check more in detail at the shooting range. the delivery was IML-probably the most brake delivery
Fast delivery by courier to home. Headphones are in a case, so they are intact. I have not checked the work yet. The store put a gift, a small carabiner. Trivia, but nice)
Came to Krasnodar region for 5 days, delivered by The Courier. They work perfectly, they checked the voices strengthen, loud sounds stub. When talking on the phone do not "fund" as well with the radio. Sit comfortably. Worth your money. Advise.
Came to Moscow in 6 days. Look good. Includes a cord for connecting a walkie-talkie or phone. Tight fit.
Very fast delivery, only 4 days, brought by The Courier. Packing is good, all whole. They haven't tried it yet.
Nickel, amplified the noise, not yet tested for fire
The goods came to the reading very quickly, delivery by courier! Three days! In appearance and to the touch is very worthy. I didn't check it. Carabiner and cover very pleasantly pleased in addition;)
Product as described. Excellent quality. Working perfectly. Recommend
Good earphone
And apparently a great damper testing on stand
Headphones work but ex. Weak sounds increase loud jamming. Packed perfectly.
Fast shipping. The box is dented but does not affect the helmets. Not to Try