Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as the photo, you have to adapt the inner helmet to the ear, but they work well and it is very practical, the shipment was fast, thank you. :) :) :) :)
All okay. I'm wearing the sound of norms. Thank you to the great-time.
Many thanks to the store. Very good. And it was what I wanted. Is great and very practical for sports. The best product I ever bought. And for the price you paySuper. Arrived as soon as I thought. It hears perfectly well. I recommend the seller
I’m actually quite impressed with this quite good speakers clear and can go loud but most of all very impressed with the battery life last used this all night used parts throughout the day and then another good few hours at night befor needing another charge good product would definitely recommend
The best thing that happened to get... For sleep just agony .. There is enough sound .. Akum holds long .. Books for the night to listen to the very ..
I am SO excited to have these! I bought them because my husband snores and it’s awful and now I can listen to music or white noise and get some sleep! Thank you!!! Shipping was super fast!
I like the headphones, the sound is good, clean. Are convenient to use .. 57 fit my head parameters, okay. On the 58,59. Should also come up a little stretch. I am satisfied in terms of quality, they suit me. Connected easily, go to the settings, turn on the Bluetooth, press the middle button on the headphones, as if holding, and the headphones are connected. I recommend to purchase.
Good shopping, very soft fabric, sounds wonderful, enough to hear the sound of the street while listening to one of your best music. Excellent
Class! Everything corresponds to the description. The fabric is pleasant to the touch, the sound is excellent, the headphones fit tightly, the charging place did not find quickly after a detailed inspection, the button in the center is responsible for to turn + and-switching tracks (not volume) all cool!!!
Delivery three weeks. packed simply. Description corresponds. The volume of the headphones is quite sufficient. The head tape a little head presses but not critical. In general, a cool, functional and convenient device! Instead of headphones or Bluetooth cool replacement! Recommend!!!
working perfectly but for me it's big so I can't hear music properly
The product is true to the characteristics described. Both the micro and the headset work properly, for the price you have I am surprised at its quality. Fast shipping.
Fabric soft, comfortable, low sound for racing, but is enough for my meditation during sleep. Was a little loose Ms until like, better stay tight. Only charging cable that is extremely short and not use.
The product has arrived in very good condition a small and simple package. I 've been using it for several days now and it's a wonder. It's unintuitive if you don't know about technology but of others very well. It's comfortable and very useful. The battery lasts well even though I charge it every two days.
Surprisingly good sound quality, even bass are present. But the fabric is so-so, the synthetics are cheap. The Bluetooth itself and the speakers are retrieved, you can stick into the gate of any cap and enjoy).
The connector was immediately, but the sound is quite decent, charging for about two hours, they sit comfortably on the head.
very nice, long battery life came 90%, very good sounds, just that the band is to tight,
Very fast delivery and the products is good same as described
I buy a second time. The volume is not strong, but the sound is decent. The sound is different from the previous one a little louder and cleaner. In general, I recommend. Shipping to Latvia 2.5 Week. no contact with store.
They sound good and fully cover the light, perfect