Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
took forever but the store's response was excellent , took nearly 2 months or more but I finally got them and I'm so happy, just like the pictures, came in one piece. worth the money and time..
All as in the picture, came in two weeks. Small. It would be good for the whole back. How much he protects his back will not say until he falls.
Excellent quality Dragon, washed it at 30 degrees in a washing machine, looks like a new one. It is a pity that my child does not want to wear it, constantly tries to remove it, although it can be adjusted in terms of the volume of the tummy, and the length of of of
A good pillow for a baby, beginning to creep and get up. The color is bright, the seams are even.
Excellent
Delivery in 12 days, the quality is good, easy and does not constrain the movements of the child
Very funny!!!
Good, quality thing. But small in size, maybe so need
Normal thing. The child does not interfere, a couple of times already saved from falling back. And looks funny)
A good pillow, on the child sits comfortably, moving does not interfere, the head and back protects, an excellent thing.
Everything is as in the photo. No smell. Washed it. Let's see how it will be in the sock)
I liked the pillow, the quality is good!
Very fast delivery. The quality is good, the threads do not stick out, they are also pleasant to the touch. I thought I would dress like a backpack, but there is still a fastener on my stomach, which is very convenient!! To buy I recommend!
The goods came exactly the same as in the picture and in the description. However, went more than 70 days, of them more than half the days the goods by tracking poured out and went back. Only after the dispute opened did the goods finally fly out of the country. So far it is not clear whether it is a new fraud of stores, or so the Chinese delivery works.
Do not know how effective, adjustable in size, delivery fast in ekb
I haven't tried it yet. But the goods fully correspond to my ideas. Shipping fast. Recommend.
Super
It's beautiful, super soft and pretty, looks better than in the photo. I'm perfect for my 5M baby. 100% recommended
Excellent