Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this thing. No cords laying around and only took me reading the instructions and a little practice to get it figured out. So much easier and quicker then curling my hair with a regular clip barrel or wand. Definitely recommend.
I was not sure what to expect from this cordless automatic curler. It is pretty small and compact and overall pretty inexpensive too. I have to say, now having tested it out, I am pretty impressed with this little powerhouse. Once fully charged you can easily do your entire hair. After you read the instructions it is very easy to use. When you push the menu button that is also the power button you can toggle through the different settings that you can adjust. R/L is right vs left curl. Then you can adjust the temperature as well as the time of how long. The longer the stronger the curl is really. The thicker your hair the hotter temperature you should use really. I like that there is no cord that gets in the way. I also like that the outer barrel of the curler stays pretty cool, cool enough so you can touch it if you want. It definitely gets warm but you won’t get burned by it. The overall weight is pretty light so your arms don’t get tired. I like that you can change the direction of it so you can work easily on both sides of your head and even change the direction of the curls on the same side if you want. I haven’t had any issues getting my hair stuck or tangled in any way. The way I use it, and since it doesn’t show that anywhere it may not be right, I take a small section of my hair and kind of add it near my scalp into the curler. The curler then pulls the rest of it into the curler. When the hair is done you just gently pull the curler away from your head and voila, you have curls. I don’t know if you need to start at the other end but this seems to work for me just fine so this is how I will do it. Their picture kind of shows putting in the tip but I just can’t see that working well pulling in the hair that way. All in all I really like the curls this makes and am really happy on how easy this is to use.
I was so excited to try this because I recently cut 8 inches of hair off and my mom kept saying I look like a boy, curling gives me a different look! It's so easy to use! I really love it. I like how it's travel sized because my hair is known to fall out of curls. The clips inside the box are helpful with sectioning my hair and the charging port is small so I can charge it anywhere. Doesn't give you bouncy curls, but if you like subtle beachy curls, this is a win!
As someone that seriously struggles with using a curling iron, despite the time and practice I've put into it, I was able to use this product and in less than 20 min, my hair was curled beautifully. It has lasted for quite some time, which never happens when my hair is curled. This curler has changed my life when it comes to styling my hair!
I would give it 5 stars because it’s the first curlers I buy that it’s so easy to use and makes beautiful waves. Best money spend!!! A tip, when dividing the hair, don’t use big chunks of hair. It will get stuck.
I ended up buying two of this one because it’s too good to be true. I keep one at home and another one in my carry on since I travel often. This is easy to use and I love the fact that I can do my hair anywhere since it’s cordless. My curls last for a long time without being damaged.
This product is life changing! I am hair illiterate...I have never been able to curl it on my own. I tried this and it’s sooooo easy to use. Because it’s cordless I literally did my hair in bed...amazing.
I think this is the coolest curling iron ever! No burning yourself, and really easy to do. Easy to charge, and I love it. It's great if you have kids too. I can see myself curling my daughter's hair a lot because there is less risk to burn. You get lovely little spiral curls. I love it. I can easily see myself putting this in my purse and taking it with. I love it. I love that this is effortless. I hate curling my hair manually when I straighten it.
This product had great reviews and now I can add mine!! Holy crap, this thing curls so awesome and I couldn't believe how fast I could curl my entire head on my own!!! The fact it is cordless is such a huge bonus!!! The only thing I'd change is the fact that it beeps while the curl is processing which can be annoying, but other than that, BEST CURLER EVER!!! If you are hesitant, don't be, it's THAT good!!!
Amazing curler. Heats up really fast and rotation is really easy to get hair gets curled. Easy on your hands. Love the built and color. Looks so good in my rose gold/copper themes room. Curls are formed fast and long lasting, and curls are smooth and shiny. Really happy with the purchase. 100 % recommend.
Excellent product , very happy with my purchase!!!
My wife loves it. It is lightweight and the hair stays curvy for days. The battery life could be better, it almost drains completely after 1 use with short hair
My friend has exactly same device. I decided to try it. And OMG, this curler functions exactly the same!!!! Even display is the same! And curls hold for all day! I am in love! Highly recommended!
I loved this cordless curler, it did curl my host very well, but I charged it over night and it would die before I even got my hair curled.
Great curler but a little puzzling to figure out. I had this curler for a few weeks, and I am just getting around to doing a review, because I have not had time to sit down and read the instructions and figure it out. I would rather have had a simpler to operate item for making curls, however it works great once you devote some time to figuring it out.
This curler is portable, easy to use, and works well. Has yielded some good curls so far.