Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly well secured and as in the description with polarization. Very nice I recommend
It was good to make solid for the price
I like the glasses very much. My request, the store has changed to black, thanks to him! Polarization test passed. Recommend!
It took exactly 19 days to reach Peru. The lenses are very good finish, high manufacturing quality, resistant but flexible plastic material at the same time, which makes them ideal for the beach or sport. They arrived very well packed without any damage. Today that it is a strong sun I put them to the test and they work perfect, so much so that I have been able to look directly at the sun without feeling damage. Ultraviolet protection is real and very high. Attached photos with details about it. I sincerely recommend the product, you will not regret it! I think I'm going to buy another pair.
Delivered by ukrmail in three weeks, were packed in an air bag. The glasses are cool, well-made, there is a polarization, thanks to the store. Glory to Ukraine
Class eyepieces. For sports, those. Polarized. Delivery for me. All will be Ukraine!
I am satisfied with everything in the inventory, 3 high-quality delivery, I will be more satisfied. Rusne Piz...
Glasses are very high quality. I think they are velvet to the touch. Apparently rubberized material from which they are made. And there's still a strap. Thank you very much store for this wonderful product. I recommend to everyone. Glory to Ukraine and death to the fascist invaders
Great glasses. The quality is very good. The touch is velvety, I like it very much. Thank you very much store for this wonderful product. I recommend to everyone. Glory to Ukraine and death to the fascist invaders
Everything is fine, delivered quickly. Pleases this attitude of the store to the client. Democratic product prices, very everything is affordable and the quality is high. Recommend, choose this seller.
All according to the description, very cool glasses, I recommend the store
The product is as described by the store. Fast shipping and delivery. Quality is very good. I recommend this seller.
super sunglasses, good package, very fast delivery, thanks to store.
The item is as described by the store. Fast shipping and delivery. Quality is very good. I recommend this seller.
Delivered quickly by ukrmail, were packed in an air bag. The glasses are cool, there is polarization, well-made. The store is responsive, reads and responds, changed at my request to black, for which I thank him very much. I like the glasses, I recommend it.
Spoiled on the 17.03, received 04.04, super packing from vakumen plick. The answer is exactly on the description. Quality product, no bleach. Super satisfied with the purchase. Selling is proud.
The important thing is that it protects the sight the material is very simple, I am comfortable
Perfect... they look great and with their strap and everything... I recommend
The glasses are beautiful, like it very much, let's see how it can be seen on fishing
Good eyepieces. Plastic Mich and vile. I polarized. Super, yak in pictures. I recommend it. Taking for $0.6. Glory to Ukrainians, death to pig dogs. Ukraine peremation.