Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoQQan.net (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doqqan.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like this teether for my son because of the texture and the fact that the whole thing is chewable. I have multiples of this one and can find it at almost any store. My one tiny complaint would be how hard it can be to clean out the toy’s teeth, but that’s it! I would definitely recommend this teether!
This is my little ones favorite teether. We received one as a shower gift and he loved it so much I noticed it was starting to have cracks in it. I bought him a new one and it was like he had found an old friend again. It was the only teether that would get him to stop screaming for a while during those first teeth.
My LO definitely loves chewing on this, since he was about 4 months old. At 7 1/2 months he still has no teeth but is still entertained with this teether. I am constantly having to wash tho as every speck of dust and itty bitty hair gets caught on it
My baby girl loooves to chew on this. She isnt teething, but she loves the feel of this on her gums. When she was 3 months, i held it to her mouth and she gummed away enthusiastically. Now that she is 20 weeks, she loves to hold it and brings it to her mouth.
The wood is perfect for something harder and the silicone ears are great when they are teething a lot. It washes well so you can make sure everything is clean. GET THIS TOY FOR YOUR LO WHO IS TEETHING!
I bought several different teethers at the same time, and this one is by far my son's favorite. The little soft teether on it seem to interest him a lot. I'm not sure how much relief it provides, but I know he loves feeling on the soft nubs. I also LOVE it
I looked around online for the right chew toy for my baby... she had a lot of the harder plastic ones but I wanted something softer.Totally recommending to anyone with a teething little one!
I have this and one other teether my baby constantly uses. This one seems to be a little better for her because is softer and more flexible. The only draw back is it collects fuzz and hair.
This is my baby's favorite "chew toy". Easy for her to hold and the bristles massage her gums. I had to buy a few so I have a back up if she loses it or drops it while were not at home.
We have purchased a wide variety of teethers including some that vibrate, have multiple textures, can be chilled, and many that have unique shapes. This is by far our daughter's favorite! It's easy to grip and she enjoys massaging her gums.
My nephew loves this one. We put it in the freezer for a little while before giving it to him, and he will suck and bite on it for quite some time. Easy for his little hands to grasp it and he seems to enjoy it quite a bit.
This is my go-to teething toy when my baby is in pain. He loves to chew on this toy when it's cold. It's super easy to clean and it comes with a case when you need it on the go.
These are GREAT! I got these for my granddaughter when she started teething. I have bought several more and given some for gifts and everyone has loved them.
Teethers are very beautiful, cute. There is a smell of rubber. I think that eventually will pass until the child was allowed to play. Everything corresponds to the description
Love! Love! Love! My niece and nephew both got these for Christmas and love them. The bristles massage their gums to provide extra relief
It’s easy to wash but everything wants to stick to it because of the silicone material it’s made of
My baby LOVES these! They’re really easy for baby to hold onto. It has a case to put it in as well which I love so it stays clean.
My 4 month old likes it a lot, she tends to gag herself with it though. I'm sure the older she gets it'll work better for teething.
This product comes in its own little case and is so easy for my baby to hold! Would definitely buy this again!
My grandson loves to chew on this. One of his favorites. Easy to wash in warm soapy water.
Baby hasn’t taken to it like we’d hope. But she baby may not be teething yet 🤣
Baby loved it so much we have purchased one for babysitter house and grandmas house
This is my son's favorite teething product that got us through those first two bottom teeth.
Excellent quality! Stylish color! The child chews his ears with pleasure! Thank you!
Product as described. Very good quality. package arrived in time, as scheduled